Charles Pfeffer

Executive Coaching & Leadership Consulting

Service Offerings

Charles understands that both the voyage and the destination are unique to each business. For some, the most direct course is best, whereas for others, a more leisurely cruise can be more fruitful. In order to determine the types of services best suited to your specific circumstances, Charles begins every client relationship with an initial needs assessment and analysis. Based on these findings, he will recommend which offering(s) among his a suite of individualized services he will tailor to help guide you through part or all of your journey.

Custom Services

Charles developed the following service offerings based on the overlapping needs he's addressed with his various clients over the years. However, he also recognizes that no matter how much he individualizes the programs, not every organizational issue can be pigeonholed into one (or more) of the service offerings below. Therefore, he often develops unique approaches to best meet his clients' needs. During your initial assessment and analysis, Charles will determine whether your issues will be best addressed by his existing suite of services, or if you require a custom-designed approach.


Executive Coaching

You're a bright, talented leader, which is why you've achieved such professional success. But leadership roles can be isolating and insular, making it challenging, if not impossible, to brainstorm and innovate in a "safe" environment. Charles understands this can be an obstacle to continued growth and development, and seeks to help you draw out your creativity and harness your intellect.

Charles recognizes that you require a confidential, intimate way to help you identify and achieve greater individual and organizational goals. Therefore, he values the strong connections he develops with his clients. Through these relationships, he will help you tap into your expertise and capabilities, channeling them to inspire new directions and actions with surprising and effective results.

Although needs and schedules vary from individual to individual, Charles has found that executive coaching is most productive when he meets with clients two to four times a month for hour-long sessions during the first year.

Action Coaching

Action Coaching One of the largest challenges to organizational productivity is an employee's sense that her individual contribution does little to impact the business's overall success. Multiplied across the organization, this lack of accountability can, if left unchecked, become downright crippling.

Charles coaches leaders to enable their teams to focus on intra-team communication. He helps them to understand that any project can be broken down into a series of promises and requests. It is human nature to not take one's promises seriously, and even more so to not expect others to live up to their promises.

Charles's philosophy is to help team members to value each other's commitments such that those employees, in turn, value their own. This begins a self-perpetuating cycle of accountability, increasing each individual's sense of self-worth, and enhancing the value they place on their personal integrity within the team.

By imparting leaders with the skills necessary to coach their teams within this framework, Charles empowers them to become effective Action Coaches, and to continue to foster a culture of accountability.

Leadership Consulting

Vision and Strategy Alignment

An often-overlooked, but critical component of successful organizational leadership is a consistent understanding - across the entire leadership team - of the business's fundamental vision, mission, and values. All too frequently a function of under-communication, disparate perspectives amongst strategic-oriented leadership result in even greater differences across their teams. Overcoming this misalignment not only helps eliminate friction within the leadership team, but also helps foster cooperation and collaboration!

Initially, Charles conducts interviews with key executives in order to determine wherein lie the similarities and differences across their perspectives. Then, through a series of one- to two-day workshops, Charles facilitates dialogues within the leadership team, helping them to discover where their individual interests intersect. As these views are shared and understood across the team, Charles encourages the group to find ways to realign their perspectives, creating a cohesive direction for the organization as a whole.

Charles also helps business leaders learn how to redirect their energies from the day-to-day in order to focus on the underlying strategic fundamentals. He guides them through an analysis of the business and operating principles they would like their organization to embody. Ultimately, Charles works closely with the leadership team to help them tie strategic principles to their employees' actionable, observable behaviors.

Tracking and Course Correction

As a senior executive, you know what behaviors, attitudes, and values you'd like your employees to exhibit, but it's very difficult for leadership to take the pulse of their organization's corporate culture. Therefore, Charles utilizes focus groups to ensure that representatives from all levels and departments are able to provide him with this insight. Subsequently, he provides the leadership team with a Core Insights Report, combining a summary of his key findings with an initial assessment of how these identified behaviors may best predict performance.

But awareness of the status-quo is only half the battle. Which is why Charles then applies his results to help the leadership team develop a framework for identifying what behavioral shifts are needed, and how to go about effecting this change across the organization. Charles also develops a simple behavior survey to be administered quarterly. This tool provides leadership with hard data demonstrating the success (or failure) of these new initiatives.


Building Learning Communities of Leaders

Modeling the "Community of Practice" approach first developed within Xerox, Charles can help you build your own Learning Community. Initially under Charles's direction, leaders company-wide learn how to use these leadership academies to teach, learn, and share stories. Senior leaders teach business principles, small-group break-out sessions provide an opportunity for brainstorming and problems-solving, teams share successes and failures from which their colleagues can learn - the sky's the limit!

This is a great opportunity for future leadership development within your organization. These academies allow senior leadership to identify and cultivate talent amongst less experienced employees, with whom they might otherwise not have had cause to interact. Additionally, this setting naturally enables individuals to network across functions, regions, social identity groups, age groups, etc. At their best, these academies are the foundation of your internal talent pool - a chance to home-grow your future leaders.

Dialogue Facilitation

The ability to communicate effectively is the most crucial skill required for success. Poor communication skills amongst leaders, individual players, and across teams is one of the most crippling - and yet one of the most avoidable - barriers to success.

Dialogue is perhaps the most valuable communication skill to master. Unlike other forms of conversation (debate, discussion, argument, negotiation, etc.), dialogue provides a non-confrontational opportunity for growth, information-sharing, and insight across all parties, and can illuminate new possibilities for action.

Charles will help you and your team develop and hone this game-changing skill through careful and thoughtful facilitation, as well as through practical exercises tailored to your experiences. Once you begin engaging in truly effective dialogue, you will be astonished at the difference it will make!